FAQ

How many days it takes for an order to arrive?

We offer one types of shipping to U.S: Standard Secured Shipping (5-10 business days). For international orders, it takes 7 to 15 business days depending on your location.  


How do I know if my package is shipped and on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information. Feel free to reach out to inquire us your order status!

 

How can I track my package?

When you order is shipped, we will provide you a tracking number by email, where you can check all the information regarding your order. You can always reach us at support@homeiqq.com if you have any questions.

 

Do you offer guarantee on your products?

If you ever received a wrong/damaged item, you can always request a resend/refund from us.